Program Category: Communication Skills

The purpose of this training is to infuse a level of confidence in communication skills for support staff such as reception duty staff, security guards, drivers, helpers and assistants, catering staff, janitorial staff etc. This will be achieved by exposing them to bi-lingual instructional classes and facilitating practice in specific situations such as handling visitors, taking messages or calls, dealing with senior management or expat staff and other day to day activities. The primary emphasis in this training is basic spoken english with other topics acting as a complement to the participant’s exposure

Contents

• Basics of dealing with colleagues, visitors, management, expatriates and understanding important do’s and don’ts
• General instruction and practice in professional courtesy.
• How to serve the guests (tea, lunch etc.)
• What is good manners vs. bad manners
• Successful behavior
• Professional office discipline
• Handling a phone call?
• Taking phone messages and follow-up?

It is a myth that good presentations are made only by people born with innate skills and the “gift of the gab”. All of us can learn the secrets used by experts to become both competent and confident when speaking to either a large audience, chairing a meeting or making face to face presentations. This 2-day course is designed to impart the confidence and skills required to deliver effective presentations..

Contents

Presentations are based on a process
Information needed before a presentation
Establishing the Objectives
Pre-Presentation Audience Analysis
Planning, Preparation, Delivery
Adapt to your Audience as you Speak
Handling questions
Assessing the response to your presentation
Presentation tools and using Powerpoint

This program provides a foundation for those who need additional exposure and grounding in basic writing essentials. The course thus provides a bridge to a subsequent full-fledged Effective Writing Skills program. The overall objectives are to create an appreciation of what workplace writing means, to provide an understanding of basic tools and grammar, and to create a renewed interest in learning to write better.

Contents

-The Elements of Good Writing
-Difference between Informal and Formal Workplace Writing
-Top 10 Grammatical Mistakes in Writing
-Grammar Basics – what you must know
-MS Word help with Grammar and Spelling
-MS Office Tips for Better Writing
-Contents and Structure / Organization
-Using Short Sentences and Punctuation
-Ideas and Topics – Sentences and Paragraphs
-Writing Emails
-Writing Notes, Letters and Memos
-Writing Progress Reports
-Action Plan for Work

The program is designed to cover topics that are contemporary, and provides new insights on best practice in both interpersonal and group communication. The focus will be on communication tools and strategies that can make a tangible impact in real organizational settings, rather than theoretical lectures that do not produce measurable results. The program is conducted by a senior management executive and entrepreneur with extensive local and international experience..

Contents

The Communications Process
Communications – A Platform for Differentiation
The Johari Window – Insights on Communications Enablers and Disablers
Feedback, Disclosure and Critique – What all Managers Need to Know
Asking the Right Questions, then Really Listening – Key Strategies
Appreciative Inquiry – Changing the Vocabulary
Winning before Starting – the Nonverbal Toolkit
The Process of Persuasion – Techniques and Filters
55 seconds to Successful Presentations – the Elevator Pitch
The Power of Writing – What most Executives Don’t Know and Should
Creating Impact that Lingers
Crafting a Personal Framework – The 2 Things that Matter

Effective writing clearly and logically tells a reader what they are required to know and what is expected of them in terms of a reaction or behavior. If your written communication, whether reports, proposals, email, letters, publications etc. is not achieving this purpose, then this 2-day course provides the solutions. The course is participant-focused, with the facilitator guiding participants through activity related to their declared professional requirements.

Contents

Core Skills
Define the purpose of a document
Write documents that focus on the reader
Structure documents logically
Use an appropriate and attractive layout
Express ideas clearly and briefly
Write in a style appropriate to the situation
Review and edit own and other documents
Evaluate documents quantitatively and qualitatively

Report Writing
Classify by function
Identify what features make a report or proposal effective
Recognize and create an effective brief or overview
Structure clearly and effectively
Evaluate for overall effect and against purpose

Other Writing Areas
Proposals, publications and newsletters
Office email and memos
Use MS Office to enhance readability and accuracy