Program Category: Office Management

Cross-Disciplinary and Cross-Functional Skills

The overall objective of a cross-disciplinary and cross-functional skills program is to equip individuals with the knowledge, abilities, and attitudes necessary to thrive in today’s dynamic and interconnected work environment. This program aims to bridge the gap between different disciplines and functions within an organization, encourage collaboration and innovation.

Contents:

  • Critical Thinking and Problem-Solving
  • Communication and Collaboration
  • Adaptability and Lifelong Learning
  • Systems Thinking
  • Teamwork
  • Project Management
  • Interpersonal Skills
  • Negotiation and Influence

Workplace Health and Safety

This course on health and safety in the workplace is designed to provide participants with an understanding of essential knowledge and emergency response skills related to health and safety. It will cover topics such as identifying unsafe situations, approaches to prevent accidents, emergency response strategies, and effective communication techniques.

The training will focus on specific issues which are commonly faced in workplace settings including safety protocols, conducting regular inspections, dealing with accidents or incidents accordingly, regulations for unsafe materials handling, and hence helping create and maintain an organization-wide culture of safe practices. Participants should expect to gain practical skills that they can use in their own workplace while working towards creating safer environments overall.

Contents

  • Introduction to workplace health and safety
  • Occupational safety and health administration
  • Basic terminology & concepts of health and safety
  • Types of risks & hazards at workplace
  • Hazards control steps & measures
  • Common risks control measures at workplace
  • Fire prevention & safety at workplace
  • Medical emergencies and first aid
  • How to respond during earthquakes

Stress Management

Stress can be defined as emotional strain or state of mental tension as a result of demanding or adverse circumstances. Stress affects individuals from all walks of life, although some types of stress are actually motivating, too much stress can critically affect your physical, emotional and mental well-being. Stress management is taking charge of your emotions, schedule, environment, thoughts, and how you deal with your problems.

Contents

  • An understanding of stress, stress cycle and key types of stresses
  • How to recognize the symptoms and signs of stress and their long-term effects
  • The costs and impact of stress on the organization and why it is important to tackle it
  • Recognition that as staff and managers we bear a responsibility for the well-being of ourselves and of staff
  • Understanding resilience
  • Understanding compassion fatigue
  • Review the current stress management strategies
  • Have practical ideas, skills and a plan for dealing with stress in the workplace
  • Learn what lifestyle elements can be changed to reduce stress
  • Learn environmental & physical relaxation techniques
  • Responding to stressful application by using different effective techniques
  • How to adapt positive attitude

Benefits

  • Increase your overall productivity.
  • A happier life.
  • Reduce stress-related expenses.
  • Think creatively.
  • Improve your health.
  • Know how to apply different stress management strategies that can help you to overcome stress.
  • Comprehend the effects of stress that is improperly managed on an individual, family, and its impact on productivity.
  • Design solutions to one’s response patterns to stress that make it more compatible with your personal goals.
  • Acquire the critical skills of a good manager of stress and come up with an action plan

Mastering Office Management Skills

Succeeding as a management assistant has become more challenging than ever before. Whether you are a high-flying executive secretary or a junior office assistant, this office management training course is designed to help you become an even more proactive professional, thus enabling you to maximize the support that you are able to provide your manager.

Contents

Greater productivity through improved work processes – improve personal organization, planning, prioritizing, eliminating time wasters, handling interruptions and crisis management – emphasis is placed on boss/secretary teamwork to improve productivity. Pre- and post-workshop meetings with the bosses improves communication and extends the impact of the workshop.

How to offer effective secretarial Services – roles & responsibilities, identify how to manage stress and solve problems for a smoother office routine

The skills and know-how to make you invaluable – build the self-awareness skills and behaviors you need to become indispensable to your boss and your organization. Develop the interpersonal skills to empower yourself

Partnering with your boss – become a proactive partner with your boss! Learn how to support your organizational and departmental goals. Adapt to various communication styles to successfully influence and work with colleagues.

Successful meeting planning – learn the skills you need to provide professional meeting planning services for your company while saving time and money through better knowledge of the process that add up to a successful meeting

Multi-tasking – multi-tasking and flexibility are key to keeping up in today’s fast-paced work environment where executives are not looking for an old-fashioned assistant who is comfortable with traditional patterns of working

Effective telephone techniques – helps the secretary handle the basics of telephone calls, effectively screen and handle routine items, work on tone of voice, projecting the right image, handling difficult callers and get results