Customer Service

There is no organization that does not have customers, be it a commercial company, NGO or public sector organization. Every one has customers. This 2-day program builds on the concepts of customer care, and explains how to maintain customer loyalty, with some new ideas that actually work! The program also features the often forgotten customer – the internal customer and the corresponding relationships


-Defining customer care and service excellence
-Understanding the needs of internal & external customers
-Creating a positive image with customers
-The tools and techniques for customer care
-Controlling problem situations – dealing with difficult clients
-Handling objections and complaints more effectively
-Effective communication, listening and empathizing
-Closing the loop with customers and checking back
-Managing the overall relationship