Program Category: HR Management

Staffing is one of the very important functions of human resource management. It is the effectiveness of recruitment that determines to a large extent the success of organizational objectives. Understanding the recruitment process well can lead to a competitive advantage for the organization and more productive staff. This 2-day interactive course by an experienced HR professional uses case studies and role plays. It follows on from the HR Management course by MDi for new HR staff and line managers and drills deeper into the recruitment process..

Contents

Basic concepts and challenges
Organizational structure, job analysis and design
Exploring the recruitment process and its components
Recruitment sources and technologies
Job boards vs. advertising, other sources
Short-listing and interview preparation
Assessment methods and interview techniques
Questioning and probing, listening skills
Common interviewing pitfalls
Post-Selection processes
Negotiation and Contracts
Induction and Orientation

Managing people is o­ne of the most critical issues of organizational management. No matter whether an organization is a non-profit, start-up enterprise, or mature business, employees are crucial to achieving objectives, delivering results and ensuring success. Effective Human Resource Management (HRM) is now known to be a fundamental aspect of successful management and organizational success.

This 2-day course focuses on the concepts and practice of managing human resources and is designed to help new or aspiring HR professionals to work their way through the HRM process. The course helps to explain how to create the conditions in which the right people are found, managed, and developed so they become valued and productive members of the organization.

Contents

Defining HR and its functions
Characteristics of effective HR Management
Job analysis
Writing job descriptions
The recruitment process
Training and Development
Employee motivation
Identifying the Issues that hinder employee performance
Managing the rewards system
Counseling and coaching
The Role of performance management in HRM
Performance appraisals for organizational productivity
Action plans and presentations for workplace application

Setting expectations and giving accurate, diagnostic feedback to employees about job performance is a key task managers have to undertake. Conducting productive appraisals is even more critical when salary increases and variable bonuses are linked to performance. It is vital to ensure that a sound system of performance management and appraisal is in place in order to optimize employee potential.

Contents

Performance Management – What Good Does it Do?
Why Performance Management, Risks and Rewards, The Manager’s Role in Performance Management, Alternate Approaches to Performance Management

Elements of an Effective Performance Management System
The Importance of Competency or Skills-based JDs, Identifying Job Competencies and Skills, Establishing Standards, Designing a Job Appraisal Inventory, Performance Management Cycle

Ongoing Conditions for Performance Management
Manager Roles and Responsibilities in Performance Management, Gaining Rapport and Building Trust, Setting Parameters and Clarifying Expectations, Exploring Alternatives and Gaining Commitment, Deciding Mutually-agreed Upon Objectives, Negotiating a Performance-based Contract

The Performance Appraisal Conference
Preparing for an Performance Appraisal Conference, Suggested Sequence for a Performance Appraisal Conference, The Value of Constructive Criticism, Dealing with Anger and Defensiveness, Modeling Appropriate Behavior when Dealing With Perceived Differences

Using Specific Techniques in Appraisal Conferences
Listening & Empathizing, Questioning and Summarizing, Probing and Challenging, Summarizing and Confronting, Joint Goal-Setting and Problem Solving, Approaches for Monitoring and Follow-up

When all else Fails..
Identifying the Can-do but Won’t-do Subordinate, Indicators of Passive-Aggressive Behavior, Recognizing when professional help is needed

Approach:

The facilitator will take highly participatory approach, with facilitated discussions, role plays for skill building in required areas, group exercises and opportunities for peer learning. Course materials and case studies will be customized as per sector of the organization to make learning relevant.

Who should attend?

The workshop is ideal for human resource professionals, heads of HR, organizational development professionals, members of performance review committees, department managers, and other organizational staff engaged in employee relations, employee performance reviews or interested in performance management and appraisals