Being a professional in your chosen field means much more than wearing a suit and tie or possessing a college degree and a fancy title. Professionalism also has to do with how you conduct yourself during your business affairs and daily official transactions with your seniors, peers and customers. True professionals possess a number of important characteristics that can apply to virtually any type of organization. This 1-day course is designed to provide participants with the understanding and skills to enhance their professional behavior and demeanor in the workplace.
Contents
• Being a professional: what does it mean?
• Professional appearance and impact
• Good work habits- timeliness, productivity, quality and initiative
• Self-evaluation – assessing one’s strengths and weaknesses
• Handling personal responsibility vs. external factors
• Maintaining and conveying a positive attitude
• People skills (verbal, non-verbal, written)
• The professional’s checklist and action plan