20% of the information that gives you 80% of what you need to know
A summarized extract from a series of internet articles by Peter Grazier
Most managers find it not so hard to get proficient in technical aspects of their work, in operations and in processes. But they often struggle with people related matters such as interpersonal communication, handling conflict, motivation, resistance to change etc because this has never been part of the curriculum in most universities other than in superficial ways.
We have all heard at some time or another how important body language is as a component of communication. Here are some essential rules for more effective communication:
1. Don’t cross your arms or legs – You have probably already heard you shouldn’t cross your arms as it might make you seem defensive or guarded. This goes for your legs too. Keep your arms and legs open.
2. Maintain eye contact – If there are several people you are talking to, give them all some eye contact to create a better connection and see if they are listening. Keeping too much eye-contact might seem a bit weird and no eye-contact might make you seem insecure.
A great article by Philip Yaffe (a former Wall Street Journal feature writer) on writing, speaking, communication
At first glance mathematics and persuasive communication – writing, and particularly public speaking would seem to have little in common. After all, mathematics is an objective science, whilst speaking involves voice quality, inflection, eye contact, personality, body language, and other subjective components.
However, under the surface they are very similar….
A reproduction of the commencement address by J.K. Rowling of Harry Potter fame at Harvard University – copyright June 2008. A truly extraordinary speech
President Faust, members of the Harvard Corporation and the Board of Overseers, members of the faculty, proud parents, and, above all, graduates,
The first thing I would like to say is ‘thank you.’ Not only has Harvard given me an extraordinary honour, but the weeks of fear and nausea I’ve experienced at the thought of giving this commencement address have made me lose weight. A win-win situation! Now all I have to do is take deep breaths, squint at the red banners and fool myself into believing I am at the world’s best-educated Harry Potter convention…
Here’s a list of 3 sentences that can change your life – at work and at home. If you think this is just a tall claim, just read on and try practicing these over the next few days..
If you want to look at a framework for the purpose of change management and organizational development, you may want to study the 7-S framework. This is a model that describes how to organize to effectively organize and manage the various elements of an organization in an integrated manner. Consider this as just an introduction or maybe a reminder to get you on the road to further study and deliberation on the subject of change management
There are lot’s of explanations about the common barriers that people encounter during listening. Here’s the most common ones that challenge us..
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