For all organizations that have a web presence and rely on their websites and social media assets to help with the growth of their business, it is common knowledge that the web is very crowded and there is a huge amount of competition out there. It is becoming extremely important to find new ways to increase the number of online visitors and enquiries. One new way of thinking that is rapidly becoming the new standard for marketing on the web is called Inbound Marketing.
Category: Customer Service (Page 2 of 2)
We sell to people and people are complex. They come in all sizes, flavors and from different backgrounds and culture. However, they all have something in common. It is called the human condition. Here are 4 secrets of selling that once understood can help you to sell more effectively…
This story about customer service, called the man, the boy and the hotel story, appears on many places on the internet. No one knows of its origin or even if it is true. But it is incredibly powerful and inspiring, even though it may never really have happened…
Whether you are selling an idea to your manager or a product or service to your prospective client,some common objections are likely to be raised. You will need to deal with these or risk losing the initiative. There are about 7-8 common, typical categories of objections but here are the top three…
The smartest organizations know that the way you treat your customers – whether these are internal or external customers – is what sets you apart and differentiates your organization. Companies spend fortunes on training their executives on leadership and management, communication skills and change management. Yet customer service and the critical aspect of customer experience is somehow left to the “technical guys” to worry about. Customer service is not an extension of your offerings; it is in fact the principal offering…
In one of his famous books called the Ultimate Sales Machine, author/entrepreneur/salesman Chet Holmes uses a quote (no one knows who said this originally)
“Maturity is when all of your mirrors turn into windows”.
Mr. Holmes goes on to say in his book:
“Most people live their lives surrounded by mirrors, focusing on themselves. They see their feelings, their needs. They think about how they come across to other people and whether or not they will get what they want…”
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