Remember the strategic planning process with you and a lot of other executives working furiously during an intense 3-day huddle to come out with a 5-year plan that would help the organization navigate through an uncertain future? Or you might recall the 40-page long business plan complete with spreadsheet projections for the next 30 months and pie-charts about the potential market share for your latest offering. If you are like many other people today, including former advocates of the strategic and business planning process, you are probably thinking it would have saved everyone a lot of pain if you could have just dumped those plans into the nearest dustbin the moment these were produced…
Author: Asad Zaidi (Page 9 of 34)
Making mistakes is everyone’s right. However, learning from one’s own mistakes and learning from others’ mistakes is essential. Like everyone else, managers also make a lot of mistakes so here is a list of the top 5 management mistakes that managers need to avoid…
Lean is about streamlining processes and Six Sigma is about reducing defects. The Lean Six Sigma methodology is therefore a way of accelerating Six Sigma by streamlining the process while reducing defects. Lean Six Sigma is applicable to all kinds of organizations including not-for-profit organizations and can produce remarkable benefits in productivity, revenue, profitability as well as customer satisfaction. Here are some key principles of Lean Six Sigma…
Why do we hate change? The answer can be found in human evolution. Since millions of years ago, the human brain perceives strangeness (or strangers for that matter) as a sign of danger or even a life-threatening event. Our brains are hard-wired to react negatively to and to resist change. Organizations face the same challenges of inevitable resistance to change. According to one study by the Center for Creative Leadership, 75% of change initiatives fail because of this resistance. .. Continue reading
In a McKinsey research survey of senior executives, 90 percent of respondents confirmed that customer experience is one of the organization’s top priorities. It’s a priority because the stakes are so high and competition is increasing. Enhanced customer expectations are forcing organizations while reducing cost and complexity for customers interacting with the organization. An interesting research insight is that every 10% increase in customer satisfaction can lead to a 2%-3% increase in revenue…
The most popular class in Harvard University’s history (900 students) is “Positive Psychology” taught by Professor Tal Ben Shahar. This class became really popular because it taught as part of its curriculum what is now referred to as the science of happiness. Here are some key lessons from the work of Professor Shahar…
To be successful, you need to find solutions to every day and some not-so-routine problems. Problem solving requires innovative thinking to come up with effective solutions. One way of problem solving using innovative thinking is advocated by Tina Seelig – a professor at Stanford University who teaches creativity and innovation. She suggests using reframing – rethinking the question – to solve problems in a unique, interesting and innovative fashion…
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