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You are going to present before a group of people you haven’t met before. As you face the seemingly intimidating audience, you start to feel tense. Some people seem to be looking quizzically at you, as if sizing you up. You don’t like this at all, and you start looking at the exit, wishing you were somewhere else. Your heart is pounding and your initial “good morning folks – how are you doing?” sounds weak as your voice cracks and falters. You are experiencing one of the core emotions that all humans have to endure. It will not go away but the good news is that you can learn to modulate its effect on you…
In the process of communicating with others at work, there is an unfortunate reality that is part of being human and imperfect and the egotistical beings that we are. This reality is that often we miscommunicate much more than we communicate, leaving behind a trail of wrong impressions, unfulfilled objectives and dissatisfied people.
There are of course as many ways to miscommunicate as there are types of people but here are the top 2 miscommunication patterns to watch out for and avoid…
By Asad Zaidi
Remember the last time the guy from the web development company came to do a presentation for you and showed you all those wonderful slides about:
-Company profile
-Products and services
-Pricing packages
-Reference customers
-After-sales support
and you had to suffer through his impassioned presentation wondering how many more Powerpoint slides you’d have to endure..?
Based on an article from About.com
If you were in hibernation during the last 24-hour news cycle, you may have missed the story about Jet Blue flight attendant Steven Slater, who was mad as hell and wasn’t gonna take it anymore…
At the broadest level, we define our identity by two things:
–Who we are – our personality, our beliefs, values etc.
–What we do – our actions, behavior, etc.
We want others to accept us the way we are and to accept the way we do things. When either of these expectations is challenged, there is conflict. Usually it’s a play for power – sometimes there are other reasons…
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