This is an extract from a brilliant article on the blog of Deepak Chopra.
The conventional wisdom – taught at business schools and in government – is that good decisions need more objectivity based on logic and data rather than subjectivity based on the human element. This however goes against the fact that all decisions are essentially human since we do not have any machines making these decisions for us. In fact, history has demonstrated that the greatest decisions always involved a mix of human genius, passion and determination…
It is December 25, 2015. In just a few days, you have an opportunity to start afresh with New Year resolutions. Maybe it’s the weight you wanted to lose, the new skill you wanted to acquire or the leap you wanted to make to start your own business. Now ask yourself how many times you have honored your resolution in all the years that have passed since you started thinking about some strategy for reinventing yourself.
I recently had a dialog with a software company about a trial I signed up for to check out the software application. The dialog made me realize what great customer care feels like and looks like…
Before you can fix a problem or decide the course of action to take in solving a difficult issue, it helps to first of all spend some time defining what the problem is. It was after all Einstein who is known to have said “if I had one hour to save the world, I would spend fifty-five minutes defining the problem and only five minutes finding the solution“…
Imagine that you are approaching a traffic light and need to make a decision whether to stop or move full speed ahead. This becomes easier to decide when you are given sufficient information – the light is red, orange or green. But how do you decide if the traffic lights don’t work for some reason. Now you need to process different bits of information about the traffic that’s coming from the left, the right, the pedestrians…
Smart and successful entrepreneurs including the likes of Richard Branson of Virgin and Tony Hsieh of Zappos know that interview questions like “What’s your biggest strength?” and “What’s your biggest weakness?” don’t produce revealing answers. That’s why they steer clear of these cliché queries and instead ask more meaningful ones. Many executives have their one favorite go-to question that reveals everything they need to know about a job candidate. Here is a list of the top 10 questions…
Read any book about organizational success – whether in a multinational or a small business – and the key to organizational success is related to something business-like: leadership, sales, customer care, profitability, etc. Any reference to recreation and fun is almost always as an add-on. For example, a company retreat with balloons and treasure hunts once a year or a sports day or a company lunch once a quarter. HR managers lecture line managers on the need to have such events so their fun-starved staff can get a chance to “loosen up”. Yet staff engagement remains low….
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