I recently had a dialog with a software company about a trial I signed up for to check out the software application. The dialog made me realize what great customer care feels like and looks like…
Author: Asad Zaidi (Page 12 of 34)
If you keep rephrasing the question, it gradually becomes the answer – Robert Brault
Before you can fix a problem or decide the course of action to take in solving a difficult issue, it helps to first of all spend some time defining what the problem is. It was after all Einstein who is known to have said “if I had one hour to save the world, I would spend fifty-five minutes defining the problem and only five minutes finding the solution“…
Imagine that you are approaching a traffic light and need to make a decision whether to stop or move full speed ahead. This becomes easier to decide when you are given sufficient information – the light is red, orange or green. But how do you decide if the traffic lights don’t work for some reason. Now you need to process different bits of information about the traffic that’s coming from the left, the right, the pedestrians…
Based on an extract from a Business Insider web article. The original article was written by Alison Griswold and Vivian Giang.
Smart and successful entrepreneurs including the likes of Richard Branson of Virgin and Tony Hsieh of Zappos know that interview questions like “What’s your biggest strength?” and “What’s your biggest weakness?” don’t produce revealing answers. That’s why they steer clear of these cliché queries and instead ask more meaningful ones. Many executives have their one favorite go-to question that reveals everything they need to know about a job candidate. Here is a list of the top 10 questions…
Read any book about organizational success – whether in a multinational or a small business – and the key to organizational success is related to something business-like: leadership, sales, customer care, profitability, etc. Any reference to recreation and fun is almost always as an add-on. For example, a company retreat with balloons and treasure hunts once a year or a sports day or a company lunch once a quarter. HR managers lecture line managers on the need to have such events so their fun-starved staff can get a chance to “loosen up”. Yet staff engagement remains low….
The SCARF Model was originally proposed by David Rock of the Neuro-Leadership Institute and has been acclaimed as one of the best and original ideas in management over the last 15 years.
In a world of increasing inter-connectedness and rapid change, there is a growing need to improve the way people work together. The study of the brain is starting to provide some key insights that can be applied in the real world – for example in the work place. Social neuroscience explores the biological foundations of the way humans relate to each other and to themselves in terms of emotional regulation, attitudes, stereotyping, empathy, status, fairness, collaboration, persuasion, morality, compassion, deception and trust…
One of the benefits of running an entrepreneurial organization is that almost by definition, it is a quest for doing more work in a shorter period of time at a lower cost. This is not some golden rule for entrepreneurs, it is a necessity. So you have to learn all the tricks there are to become more productive. The problem is that most advice handed out about time management and maximizing productivity looks viable as long as it’s in a management book or a training course but once you are back in the office, it’s just not practical.
For example, how many times have you heard that there are only so many seconds in the day and time never comes back. Has it made any difference? So maybe it’s time to explore some other strategies. How does one get more work done in the same time? Here are some ways that have proven to be really useful for me and a lot of other people. You may be surprised with how effective these can be…
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