Conflict and Negotiation
The Top Three Objections
Whether you are selling an idea to your manager or a product or service to your prospective client,some common objections are likely to be raised. You will need to deal with these or risk losing the initiative. There are about 7-8 common, typical categories of objections but here are the top three…
The Third Door
Arthur Rosenfeld, a Tai Chi Master, provides an amazing insight on how sometime it might be better not to rely on our instinctive and primitive emotions. Based on his article in the Huffington Post Blog Just before Christmas of 2007, almost exactly a year ago, I steered into a Starbucks drive-thru line for a cup [...]
Miscommunication Patterns at Work
In the process of communicating with others at work, there is an unfortunate reality that is part of being human and imperfect and the egotistical beings that we are. This reality is that often we miscommunicate much more than we communicate, leaving behind a trail of wrong impressions, unfulfilled objectives and dissatisfied people. There are [...]
I’m Mad as Hell, and I’m Gonna Deploy the Slide!
Based on an article from About.com If you were in hibernation during the last 24-hour news cycle, you may have missed the story about Jet Blue flight attendant Steven Slater, who was mad as hell and wasn’t gonna take it anymore…
Everything You Ever Wanted To Know About Conflict Management
At the broadest level, we define our identity by two things: -Who we are – our personality, our beliefs, values etc. -What we do – our actions, behavior, etc. We want others to accept us the way we are and to accept the way we do things. When either of these expectations is challenged, there [...]
You and (not) Your Ego
In our personal lives and at work, many of us feel sometime that we have been our own worst enemies. When this happens, we can be sure that this shadow beside us that makes us do these things we regret later is none other than our own ego. It constantly gets in our way, putting [...]
Six Realities of Change Management
There are lot’s of things to take care of when introducing change in an organization – and there are lot’s of myths and hype as well about what works and what doesn’t. Change management is as complex as human beings are – so there aren’t any easy answers or recipes for success. But here’s a [...]
