Management Development Insights

Actionable articles and insights for busy executives

Category: Conflict and Negotiation (page 1 of 2)

Handling Difficult People: 7 Things to Remember

Every one encounters difficult people. In fact, if you think objectively and hard enough, you were probably a difficult person yourself not too long ago! What happened? Were you really angry and hurt? Was it embarrassment or frustration? So when other people go through this difficult series of emotions and seem difficult, here are 7 things for you to remember:

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Handling a Difficult Employee

Handling a Difficult EmployeeIf you are a manager, you will have to deal with all kinds of employees in your job, including handling difficult employees. It is an unfortunate reality that every organization has a number of these characters. It is also true that most managers don’t like handling a difficult employee; they will much rather ignore the issue or skirt around it because this is much easier to do. But remember, if you are a manager or a supervisor and you don’t know how to handle a difficult employee, then you become the difficult employee yourself…

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Why Do People Resist Change? 3 Key Reasons

React to ChangeHow do most people react to change? Why do people resist change? Experience suggests that most people don’t like change and will resist it in different ways. Some will resist and react to change in subtle ways without showing their hand and others will openly challenge any form of change.  Managers hoping to introduce any form of change that impacts others in the organization need to be aware of the 3 key reasons before implementing any substantial change in the workplace…

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Cognitive Dissonance Explained

cognitive dissonanceWhat is cognitive dissonance (something taught in psychology and organizational behavior courses) and why should it matter to you? Well, understanding cognitive dissonance clearly helps to explain quite a number of things about why people behave the way they do. It is also an insight that can help you to persuade those around you more effectively…

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The Third Door

This is one of those articles you simply have to read. Arthur Rosenfeld,  a Tai Chi Master, provides an amazing insight on how sometime it might be better not to rely on our instinctive and primitive emotions. Based on his article in the Huffington Post Blog

Just before Christmas of 2007, almost exactly a year ago, I steered into a Starbucks drive-thru line for a cup of tea on my way to teach a morning tai chi lesson. There were a few cars in line, and I got in behind them. When my turn came I gave my order at the billboard menu and moved up as far as I could while waiting patiently for the cars in front of me to get through the cashier line. While the South Florida weather would probably would have felt tropical to much of the rest of the country, I was a bit chilled and was looking forward to my hot drink…

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Miscommunication Patterns at Work

In the process of communicating with others at work, there is an unfortunate reality that is part of being human and imperfect and the egotistical beings that we are. This reality is that often we miscommunicate much more than we communicate, leaving behind a trail of wrong impressions, unfulfilled objectives and dissatisfied people.

There are of course as many ways to miscommunicate as there are types of people but here are the top 2  miscommunication patterns to watch out for and avoid…

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I’m Mad as Hell, and I’m Gonna Deploy the Slide!

Based on an article from

conflict,escape,negotiationIf you were in hibernation during the last 24-hour news cycle, you may have missed the story about Jet Blue flight attendant Steven Slater, who was mad as hell and wasn’t gonna take it anymore…

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