Management Development Insights

Actionable articles and insights for busy executives

Author: Asad Zaidi (page 1 of 29)

Customer Experience – 5 Insights from Zappos

customer experienceBased on numerous web articles about Zappos

Online retailer Zappos is at a different level from everyone else when it comes to providing a positive customer experience. A long time ago, Zappos decided that one of its fundamental core values would be to deliver a WOW through service…

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Critical Thinking – What Exactly Is It?

critical thinkingMost employers are now concerned with ensuring that staff and new recruits have critical thinking skills. One hears this term frequently yet when you ask managers to explain what they mean by critical thinking, you get a variety of answers ranging from “critical thinking skills are necessary for problem solving”  to some kind of vague ability to “evaluate information more objectively“.  In fact, problem solving skills derive from the ability to think critically so obviously critical thinking is a kind of aggregate or super-set  of several other skills…

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Emotional Intelligence – The 2 Main Parts

Based on an article by Daniel Goleman

emotional intelligenceDaniel Goleman, the “inventor” of the concept of Emotional Intelligence, says he once met a  CEO who complained that despite having MBAs from great universities, many of his managers were unable to perform and deliver. The explanation for this according to Daniel Goleman lies in the interplay between IQ and emotional intelligence. For high performance and leadership, you need both…

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Creativity for Ordinary People

creativity for ordinary peopleNo, creativity is not just about a guru coming out with that earth-shattering idea or product. We are talking here about creativity for ordinary people. How does an ordinary person create difference and innovation in their average day at work or at home? So whether you are an executive, an entrepreneur or a housewife, here are some techniques for you to unleash your creativity…

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Positive Thinking – 6 Practical Strategies

positive thinkingFor most of us, the kind of thinking we usually have is based on negative patterns that undermine our confidence and prevent us from reaching our desired goals. The real challenge for everyone is to switch to positive thinking whenever possible. Here are 6 practical strategies to change to a new way of thinking.. .

 

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Self-Awareness: What Exactly Is It and Why Should You Care?

self-awarenessSelf Awareness is having a clear understanding of who you are in terms of your personality, strengths, weaknesses, way of thinking, beliefs, behaviors and emotions. It is this clarity of perceiving yourself that enables an understanding of how you come across to others…

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Psychology of Well-Being

psychology of well-beingPeople have struggled to understand the definition and meaning of terms like well-being and happiness for a long time. We seem to know intuitively that well-being is connected with things like feeling in-charge, felling connected to other people and having some sense of purpose and meaning in our work and life. One view of the psychology of well-being is that it is based on the following six key factors…

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