This story about customer service, called the man, the boy and the hotel story, appears on many places on the internet. No one knows of its origin or even if it is true. But it is incredibly powerful and inspiring, even though it may never really have happened…
Month: September 2012
What is cognitive dissonance (something taught in psychology and organizational behavior courses) and why should it matter to you? Well, understanding cognitive dissonance clearly helps to explain quite a number of things about why people behave the way they do. It is also an insight that can help you to persuade those around you more effectively…
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