Emotional Intelligence for Managers

Research in psychology and human performance over the last twenty years indicates that mental intelligence does contribute to success BUT the far more significant intelligence that accounts for personal and professional success is emotional intelligence Dr. Michael Rock , EQ specialist

Having a high IQ alone may not necessarily equate to a high rate of success. Other factors such as self awareness, impulse control, persistence, self-motivation, being able to build and sustain inspiring work environments as well as engage others through empathy and positive relationships are qualities which set apart leaders who excel. These basic qualities are now commonly known as Emotional Intelligence, an array of non-cognitive capabilities, competencies and skills that enhance ability to succeed in coping with environmental demands and pressures. Research shows that an executive’s emotional intelligence has clear links to their own performance as well as impacting everyone else around.

Redefining what it means to be smart – sharpening the EQ Edge and intra- and interpersonal competencies

This program creates awareness of the significance of Emotional Intelligence at the workplace and in leadership. Participants will be equipped using hands-on experiential learning to develop intra- and interpersonal skills and 15 key EQ competencies, and will learn how these can make a difference to individual and team performance as well as job satisfaction.


Personal competence and intrapersonal EQ
Why is EQ so relevant?
What difference does it really make?
Symptoms and cost of low EQ
The impact of emotions o??n decision-making and behavior
Your mood matters: EQ in leadership
Develop and sustain a high level of optimism to inspire others
Emotional management
Anger and frustration in people-management
Emotional hijack and intervention techniques
Be able to change your mood

Social competence – Interpersonal EQ
The heart of the matter is a matter of the heart: how emotions influence relationships
Read and respond to emotional and social cues
Empathy: The key to better understanding and relating to others
Build trust and rapport to have a positive influence on others
Attend to emotions of others – How to create that good feeling
Communicate beyond words with attending behaviors
Identify and remove communication violations

EQ in Leadership
The changing role of management
IQ versus EQ: Balancing task and people aspects
Winning hearts versus forcing hands – Develop a high EQ leadership style
Steps to build high EQ teams
Defining EQ behaviors and practices to apply EQ in daily work