This 2-day workshop is designed to enable first-time supervisors to gain an understanding of the issues in real-life supervision. Participants will learn about tools and techniques used in performing their day to day supervisory role. Effective supervisors are those that are able to experiment with different approaches and styles that lead to increased productivity and efficiency. The focus of this program will be on developing a practical approach with participants that may help them to grow as future managers.
Duration:
2 days
For Whom:
First-time supervisors, Program officers promoted to supervisory positions, admin and office management staff migrating to supervisory roles
- Essential goals of supervision
- Qualities of a successful supervisor
- Supervision and management styles
- Communications – Information to disclosure and feedback
- Do’s and Don’ts of communication
- Planning essentials
- Delegation, empowerment and accountability
- Values vs. Needs
- Working with groups and teams
- Coaching and motivation
- Handling change and uncertainty
- Personal development and effectiveness
- Personal toolkit for taking back to the workplace
