{"id":1682,"date":"2024-07-18T16:12:48","date_gmt":"2024-07-18T11:12:48","guid":{"rendered":"https:\/\/mdi.com.pk\/training\/?post_type=portfolio&#038;p=1682"},"modified":"2025-01-21T14:20:23","modified_gmt":"2025-01-21T09:20:23","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/mdi.com.pk\/training\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row thb_full_width=&#8221;true&#8221; thb_row_padding=&#8221;true&#8221; thb_column_padding=&#8221;true&#8221; content_placement=&#8221;middle&#8221; thb_scroll_bottom=&#8221;true&#8221; thb_scroll_bottom_style=&#8221;style3&#8243; thb_scroll_bottom_color=&#8221;light&#8221; css=&#8221;.vc_custom_1730200329178{padding-top: 25vh !important;padding-bottom: 25vh !important;background-image: url(https:\/\/mdi.com.pk\/training\/wp-content\/uploads\/2024\/10\/Customer-Service.webp?id=1948) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; bg_gradient1=&#8221;rgba(0,0,0,0.4)&#8221; bg_gradient2=&#8221;rgba(0,0,0,0.25)&#8221;][vc_column thb_color=&#8221;thb-light-column&#8221;][vc_row_inner][vc_column_inner offset=&#8221;vc_col-lg-6 vc_col-md-9&#8243;]\t<div id=\"thb-slidetype-69d71716e0bb9\" class=\"thb-slidetype \" data-style=\"style1\">\n\t\t\n<h1><span class=\"thb-slidetype-entry\"><span class=\"lines\">Customer Service<\/span><\/span><\/h1>\n\t\t\t<\/div>\n\n\t[vc_empty_space height=&#8221;10px&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=&#8221;align-center&#8221; css=&#8221;.vc_custom_1517737245068{padding-top: 15vh !important;padding-bottom: 5vh !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;]\t<div id=\"thb-slidetype-69d71716e0c12\" class=\"thb-slidetype \" data-style=\"style1\">\n\t\t\n<h2><strong><span class=\"thb-slidetype-entry\"><span class=\"lines\">Program Details<\/span><\/span><\/strong><\/h2>\n\t\t\t<\/div>\n\n\t[vc_empty_space height=&#8221;20px&#8221;][vc_column_text css=&#8221;&#8221; animation=&#8221;animation fade-in&#8221;]There is no organization that does not have customers, be it a commercial company, NGO or public sector organization. Every one has customers. This 2-day program builds on the concepts of customer care, and explains how to maintain customer loyalty, with some new ideas that actually work! The program also features the often forgotten customer \u2013 the internal customer and the corresponding relationships[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1720088664931{padding-top: 5vh !important;padding-left: 5vh !important;background-color: #f2f2f2 !important;}&#8221;]\t\t\t<div class=\"portfolio-attributes style3 row\"\n\t\t\t\t\t\t\t\t\t\t\tid=\"thb-attributes-69d71716e0c33\">\n\t\t\t\t\t\t\t<div class=\"small-12 1 columns animation right-to-left-3d\">\n\t\t\t\t\t<div class=\"attribute\">\n\t\t\t\t\t\t<h6>Duration: <\/h6>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>2 days<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"small-12 1 columns animation right-to-left-3d\">\n\t\t\t\t\t<div class=\"attribute\">\n\t\t\t\t\t\t<h6>For Whom: <\/h6>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Anyone who has customer\/client contact and is seeking to benefit from exposure to proven ideas on customer service<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t[vc_btn title=&#8221;Register Here&#8221; color=&#8221;blue&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Fmdi.com.pk%2Ftraining%2Fprogram-registration%3Fsource%3DCustomer%20Service|title:Register%20Here&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;align-center&#8221;][vc_column width=&#8221;2\/3&#8243;]\t<div id=\"thb-slidetype-69d71716e10f6\" class=\"thb-slidetype \" data-style=\"style1\">\n\t\t\n<h2><span class=\"thb-slidetype-entry\"><span class=\"lines\">Contents<\/span><\/span><\/h2>\n\t\t\t<\/div>\n\n\t[vc_empty_space height=&#8221;20px&#8221;][vc_column_text css=&#8221;&#8221;]\n<ul>\n<li>Defining customer care and service excellence<\/li>\n<li>Understanding the needs of internal &amp; external customers<\/li>\n<li>Creating a positive image with customers<\/li>\n<li>The tools and techniques for customer care<\/li>\n<li>Controlling problem situations \u2013 dealing with difficult clients<\/li>\n<li>Handling objections and complaints more effectively<\/li>\n<li>Effective communication, listening and empathizing<\/li>\n<li>Closing the loop with customers and checking back<\/li>\n<li>Managing the overall relationship<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1719921690113{padding-left: 5vh !important;}&#8221;][\/vc_column][\/vc_row][vc_section css=&#8221;.vc_custom_1720424275811{padding-top: 5vh !important;padding-bottom: 5vh !important;background-color: #f2f2f2 !important;}&#8221;][vc_row][vc_column][vc_empty_space height=&#8221;30px&#8221;]\t<div id=\"thb-slidetype-69d71716e1113\" class=\"thb-slidetype \" data-style=\"style1\">\n\t\t\n<h3><span class=\"thb-slidetype-entry\"><span class=\"lines\">Related Programs<\/span><\/span><\/h3>\n\t\t\t<\/div>\n\n\t[vc_empty_space height=&#8221;50px&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;align-center&#8221;][vc_column thb_color=&#8221;thb-light-column&#8221; offset=&#8221;vc_col-lg-12 vc_col-md-12&#8243;][vc_row_inner][vc_column_inner thb_color=&#8221;thb-light-column&#8221;]\t\t<section class=\"thb-portfolio masonry row mini-padding thb-portfolio-style-style5 thb-true-aspect-true  mfp-gallery\" data-loadmore=\"#loadmore-673\" data-filter=\"thb-filter-673\" data-layoutmode=\"packery\" data-thb-animation=\"thb-animate-from-bottom\" data-security=\"bbb95f6778\">\n\t\t<div class=\"columns type-portfolio style5 small-12 medium-6 large-3   thb-cat-customer-service portfolio-id-1682-69d71716e19fa post-1682 page type-page status-publish has-post-thumbnail hentry category-customer-service tag-customer-service\" id=\"portfolio-1682\">\n\t<div class=\"portfolio-holder\">\n\t\t<div class=\"thb-portfolio-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"760\" height=\"380\" src=\"https:\/\/mdi.com.pk\/training\/wp-content\/uploads\/2024\/10\/Customer-Service-760x380.webp\" class=\"attachment-revolution-masonry-x2 size-revolution-masonry-x2 wp-post-image\" alt=\"Customer Service\" srcset=\"https:\/\/mdi.com.pk\/training\/wp-content\/uploads\/2024\/10\/Customer-Service-760x380.webp 760w, https:\/\/mdi.com.pk\/training\/wp-content\/uploads\/2024\/10\/Customer-Service-300x150.webp 300w, https:\/\/mdi.com.pk\/training\/wp-content\/uploads\/2024\/10\/Customer-Service-650x325.webp 650w, https:\/\/mdi.com.pk\/training\/wp-content\/uploads\/2024\/10\/Customer-Service-380x190.webp 380w, https:\/\/mdi.com.pk\/training\/wp-content\/uploads\/2024\/10\/Customer-Service-20x9.webp 20w, https:\/\/mdi.com.pk\/training\/wp-content\/uploads\/2024\/10\/Customer-Service-190x95.webp 190w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/>\t\t\t<div class=\"thb-portfolio-hover\"><\/div>\n\t\t<\/div>\n\t\t<a href=\"https:\/\/mdi.com.pk\/training\/customer-service\/\" class=\"thb-portfolio-link\"><\/a>\n\t\t<div class=\"thb-portfolio-content\">\n\t\t\t<h6>Customer 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