The smartest organizations know that the way you treat your customers – whether these are internal or external customers – is what sets you apart and differentiates your organization. Companies spend fortunes on training their executives on leadership and management, communication skills and change management. Yet customer service and the critical aspect of customer experience is somehow left to the “technical guys” to worry about. Customer service is not an extension of your offerings; it is in fact the principal offering…
Month: March 2010
By Asad Zaidi
This is about some common mistakes that most people make in writing proposals. The 3 typical mistakes highlighted in this article are not just commonplace; they are BIG mistakes and can often result in the proposal being rejected or worse, simply ignored.The good news is that with a bit of re-thinking about what constitutes a good proposal, you can produce proposals that create more positive impact…
In our personal lives and at work, many of us feel sometime that we have been our own worst enemies. When this happens, we can be sure that this shadow beside us that makes us do these things we regret later is none other than our own ego. It constantly gets in our way, putting up obstacles, manipulating our emotions. But how do we control it? After all, it resides within us and has been there for a very long time…
Here are some insights about personal change management presented by Dr. Wayne Dyer, a world-famous motivational expert, in his various books and talks. These can help us to change both at the personal level and as managers/professionals working in organizations. Some of of these concepts are known to have been originally articulated in management theory, in philosophy and in psychology…
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