Customer Service
The Top Three Objections
Whether you are selling an idea to your manager or a product or service to your prospective client,some common objections are likely to be raised. You will need to deal with these or risk losing the initiative. There are about 7-8 common, typical categories of objections but here are the top three…
The Third Door
Arthur Rosenfeld, a Tai Chi Master, provides an amazing insight on how sometime it might be better not to rely on our instinctive and primitive emotions. Based on his article in the Huffington Post Blog Just before Christmas of 2007, almost exactly a year ago, I steered into a Starbucks drive-thru line for a cup [...]
Your Principal Offering – Customer Service
The smartest organizations know that the way you treat your customers – whether these are internal or external customers – is what sets you apart and differentiates your organization. Companies spend fortunes on training their executives on leadership and management, communication skills and change management. Yet customer service and the critical aspect of customer experience [...]
Insights that can change Organizations
Here are some wonderful insights by truly wise people that can change the way organizations and businesses operate: 1- Advertising’s five golden rules (from the audience’s viewpoint) • what’s • in • it • for • me This is true not just in advertising but also in communications, where your communications need to be audience-centered [...]
Seeing Beyond Yourself – from Mirrors to Windows
In one of his famous books called the Ultimate Sales Machine, author/entrepreneur/salesman Chet Holmes uses a quote (no one knows who said this originally) “Maturity is when all of your mirrors turn into windows”. Mr. Holmes goes on to say in his book: “Most people live their lives surrounded by mirrors, focusing on themselves. They [...]
