Conflict and Negotiation
I’m Mad as Hell, and I’m Gonna Deploy the Slide!
Based on an article from About.com If you were in hibernation during the last 24-hour news cycle, you may have missed the story about Jet Blue flight attendant Steven Slater, who was mad as hell and wasn’t gonna take it anymore…
Everything You Ever Wanted To Know About Conflict Management
At the broadest level, we define our identity by two things: -Who we are – our personality, our beliefs, values etc. -What we do – our actions, behavior, etc. We want others to accept us the way we are and to accept the way we do things. When either of these expectations is challenged, there [...]
You and (not) Your Ego
In our personal lives and at work, many of us feel sometime that we have been our own worst enemies. When this happens, we can be sure that this shadow beside us that makes us do these things we regret later is none other than our own ego. It constantly gets in our way, putting [...]
Six Realities of Change Management
There are lot’s of things to take care of when introducing change in an organization – and there are lot’s of myths and hype as well about what works and what doesn’t. Change management is as complex as human beings are – so there aren’t any easy answers or recipes for success. But here’s a [...]
Persuasion – 3 Key Principles
People are persuaded to say yes to your product, service, idea, initiative, approach etc based on the quality of your proposition AND a positive impression about you. But how does one ensure this positive impression and enhance personal credibility?…
How We Really Make Decisions..
Ask one of your colleagues or a fellow manager or this person trapped inside your body how they make decisions and the answer is usually a considered and sensible one. “I think through all the available information and facts and look at all the alternatives and possibilities then decide”. Oh yeah? Not likely! The reality [...]
Negotiation Techniques – Essential Principles
There is a large body of information that one can study to research the art and science of negotiation in one’s personal life or at work. To become a smart negotiator requires knowledge, preparation and experience, just like in any other field. But this article will get you started with first, essential principles….
