Whether you are a marketing manager in a multinational, a services manager in a national company or an entrepreneur running a small startup, customer loyalty is like gold dust…
Month: December 2014
It is a fact that very few people are fully present and engaged with the individuals they interact with. Have you not encountered situations where you have been conversing with someone and you notice that you do not really have their complete attention? Doesn’t that irk you? You may even remember situations where it was you who was guilty of not being fully engaged and present while someone else was talking to you…
In a behavioral interview, it’s much more difficult for an applicant to “make up” responses that are untrue to his/her character. The behavioral interviewer typically will pick the applicant’s narrative to try to get an understanding of the applicant’s specific behavior(s). The interviewer will probe further for more depth or detail such as “Tell me more about your meeting with that difficult colleague,” or “Walk me through the decision making process you used”…
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